Your Fireflower has a 5-Year Warranty

We warranty each and every Fireflower™ product to be free of manufacturing defects, and we will replace with a new product, at our option, any Fireflower product that is deemed defective for a period of 5 years from the date of purchase. Fireflower does not warranty its products against normal wear or misuse.

If your Fireflower product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. If your Fireflower product is unable to be repaired after misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Fireflower product for 50% off of our MSRP price listed on the website, excluding web specials. Warranty claims are not applicable for countries outside the U.S. and Canada. All international orders are final.

Warranty Claims

Please complete the form below or email for further instructions. After receiving your information, we will contact you within one business week.